Refund policy

Browsing the website, creating an account, or joining the email list does not create a charge by itself. A charge only happens when you complete a live checkout flow.

Completed charges are final. This includes monthly or annual plan purchases, renewals, upgrades, and other membership fees. We do not review or grant refund requests for these charges.

You can cancel a membership before the next renewal cycle to stop future charges. Cancellation does not reverse or refund payments already processed for the current billing period.

Paddle.com Market Ltd is the Merchant of Record for all Keep Mates purchases: Paddle, not Welyeo, is the seller of record on your receipt and card statement. Paddle handles checkout and applicable tax. Welyeo does not accept refund requests directly; any refund or chargeback outside the mandatory legal right below is solely at Paddle's discretion under its own buyer terms, not something Keep Mates offers or administers.

If you are a consumer in the EU, UK, or another jurisdiction with a statutory right of withdrawal for digital content, that right (commonly a 14-day window) applies automatically unless you expressly requested immediate access and acknowledged the waiver during checkout. This is a legal entitlement, not a refund request process we operate — outside of it, no refunds are given.

For billing questions, email info@keepmates.com.