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Troubleshooting
Common questions about saving behavior, local data, and archive expectations.
Most problems are not about the save button itself. They usually come from page-specific behavior, local-first expectations, or archive structure that has become harder to search than it should be.
Check the workflow assumption first
If something feels off, first check whether the expectation comes from a cloud-sync bookmark manager or from Keep Mates' local-first model.
When to ask for support
If the issue is about billing, activation, account access, or a repeating behavior you can reproduce, use the support page for direct help.
FAQ
How should I use Troubleshooting in Keep Mates?
Troubleshooting works best when it supports retrieval instead of raw accumulation. Start with the core workflow described above, keep the structure lightweight, and organize only as much as future-you will realistically use.
Does Troubleshooting change what is stored locally?
No. Keep Mates stays local-first across this workflow as well. Your saved references remain in the browser, while the website account is used for sign-in, billing, and license access.
What should I do if Troubleshooting is not behaving the way I expect?
First check whether the expectation comes from a cloud-sync bookmark tool or from Keep Mates' local-first model. If the issue is really about billing, activation, or repeating product behavior, use the support page for direct help.
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